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Privacy Policy

Effective Date: April 30,2025

1. Who We Are

This Privacy Policy explains how MDL Communications Inc. (“MDL,” “we,” “our,” or “us”) collects, uses, and protects personal information. We are a Canadian technology reseller and systems integrator specializing in broadcast, IPTV, and OTT solutions.

Our website is: www.mdlcommunications.com

2. Information We Collect

  • Contact Information: name, company, job title, email address, phone number.
  • Business Details: project requirements, quotes, purchase orders, billing addresses.
  • Financial Information: payment details (processed securely through third-party providers such as RBC, Wise, or QuickBooks).
  • Website & Marketing Data: IP address, browser type, HubSpot form submissions, cookies, and analytics data.
  • Communications: emails, support requests, and sales correspondence.

3. How We Use Your Information

  • Respond to quote requests and inquiries.
  • Deliver products, services, and support.
  • Process payments and manage accounts.
  • Send order updates, invoices, and service notifications.
  • Improve our website and customer experience.
  • Share relevant news, updates, and marketing communications (with your consent where required).

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent: where you opt-in to receive communications.
  • Contractual necessity: to fulfill orders, provide services, and manage business relationships.
  • Legal obligations: for tax, accounting, and compliance.
  • Legitimate interests: improving operations, preventing fraud, and protecting our business.

5. How We Share Information

We do not sell or rent your personal data. We may share information with:

  • Service Providers: HubSpot (CRM & website forms), QuickBooks (billing), Wise/RBC (payments), MailerSend (email delivery), shipping providers (DHL, FedEx, TotalShip).
  • Vendors & Partners: where necessary to fulfill product orders or support agreements.
  • Legal Authorities: if required to comply with applicable laws or regulations.

6. International Data Transfers

As we work with global vendors and clients, your information may be transferred outside Canada, including to the United States and the European Union. We ensure adequate protection through contracts and compliance measures.

7. Data Retention

We retain your information only as long as necessary:

  • Business records: up to 7 years (for tax and compliance).
  • Sales/marketing data: until you withdraw consent or request deletion.
  • Technical logs: typically 12–24 months, unless required longer.

8. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your data.
  • Correct or update inaccurate information.
  • Request deletion (“right to be forgotten”).
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada (or your local authority).

9. Cookies & Tracking

We use cookies, analytics tools, and HubSpot tracking to understand website usage, improve performance, and personalize experiences. You can adjust cookie settings through your browser or HubSpot’s cookie consent banner.

10. Security

We take reasonable technical and organizational measures to protect your information. While no system is 100% secure, we strive to prevent unauthorized access, disclosure, or misuse.

11. Contact Us

If you have questions or privacy requests, please contact us:

MDL Communications Inc.
Phone: 905-629-3722
Email: info@mdlcommunications.com
Website: www.mdlcommunications.com